The counter plays a relatively modest role in the Whitebox formula. The functions for checking in and checking out items are mostly self-service. So there is no need for a large, central counter. Instead of this, the Whitebox formula has one or more smaller counters with an informative function. These counters are positioned along the catwalk. On these counters, there are computers that visitors can use to search the library catalogue – if necessary, together with a library employee.

The counter has a work surface with rounded edges at standing height, which stimulates interaction between employees and visitors. The materials are white high-gloss plastic. The front of the counter is fitted with Perspex panels with a wood/reed print.